Privacy Policy
Full Privacy Notice
1. Who We Are
Controller: EchelonZone (“we”, “us”, “our”)
Contact Information:
- Email: info@echelonzone.com
- If you have any data protection questions or concerns, contact us at the email above.
2. What Personal Data We Collect
When you use EchelonZone.com or contact us, we may collect:
- Name
- Email address
- Phone number
Data is collected directly from you (you enter/respond to us).
3. Why We Collect It & Legal Basis
Purpose
Why
Legal Basis
Send you newsletters, updates, or promotional content (if you opt in)
We want to keep you informed about new content/offers
Consent
Respond to your questions via email/WhatsApp
To support you and provide the service you requested
Legitimate interest / fulfilling your user-initiated request
Improve our website and service
To make EchelonZone better and more useful for you
Legitimate interest
If we ever want to use your data for a new purpose not listed above, we’ll get your explicit consent first.
4. How Long We Keep Your Data
- Newsletter / subscription info: until you opt out or request deletion.
- WhatsApp / inquiry data: as long as needed to respond/follow up, and then for any legal or business reasons.
- After that, your data will be securely deleted or anonymised.
5. Data Sharing & Third Parties
- We do not sell or rent your personal data to third parties.
- We do use service providers (processors) for certain operations, such as:
- Email service providers (to send newsletters)
- Website hosting and maintenance
- Analytics tools
- Email service providers (to send newsletters)
- These providers are contractually bound to protect your data in accordance with laws.
- If data is ever transferred outside the UK (or European Economic Area), we’ll ensure proper safeguards are in place (e.g. standard contractual clauses) in line with UK GDPR.
6. How We Protect Your Data
We take reasonable steps, including:
- Appropriate technical and organizational measures (for example: encryption, only authorised access).
- Secure storage of data.
- Regular checks of our security practice.
7. Your Rights Under Data Protection Law
You have rights, including:
- The right to access your personal data.
- The right to rectify (correct) anything that’s wrong.
- The right to erase your data (“right to be forgotten”) under certain conditions.
- The right to restrict or object to certain processing.
- The right to data portability (get your data in a reusable format) where applicable.
- If processing is based on consent, the right to withdraw consent at any time.
- The right to complain to the UK’s supervisory authority (Information Commissioner’s Office, aka ICO) if you believe we’re mishandling your data.
8. When & How We Give You This Policy
We provide this notice:
- At the point when you give us your personal data (e.g. when subscribing or contacting via WhatsApp).
- On our website, in an easily accessible place.
- If we change how we use your data in a significant way, we’ll tell you before we start using it that new way.
9. Cookies / Automatic Data
If we use cookies, analytics, or other tracking tools, we’ll:
- Explain which tools / cookies we use
- Explain what data they collect and why
- Explain how you can opt out, disable, or control them
10. Legal & Regulatory Info
We follow:
- The UK General Data Protection Regulation (UK GDPR)
- The Data Protection Act 2018
- Other rules as needed (for electronic communications, etc.)
Supervisory Authority: If you have concerns or complaints, you can contact the ICO.
ICO Contact Details:
Information Commissioner’s Office
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113